Our Policy A reservation is not confirmed until the deposit has been received. Due to the Custom work we do, deposits are non refundable and are to reserve and guarantee the date and time of your event ,which would result in lost work and revenue that likely would have been booked. It also covers for materials/supplies purchased ,ordered or made specifically for your event and the hours spent prior to the event,such as research and designing and making custom designs.It also covers delivery.It is part of the total charge. Balance due on or before event date. To be decided if you cannot be there when we arrive. We also offer tear down and clean up of our work at an additional charge.